Warranty and Support for Harvest Right Freeze Dryers
Warranty and Support for Harvest Right Freeze Dryers
Warranty: A 1-year warranty applies to the Harvest Right PRO Home Freeze Dryers and vacuum pump (premier oil vacuum pumps and oil-free vacuum pumps). Warranty eligibility is determined by Harvest Right and honored by OzFarmer Australia for manufacturing faults. User error is specifically excluded. Comprehensive instructions and support videos are available online to help you avoid common issues. Spare parts can be shipped to resolve most problems, ensuring minimal downtime for your freeze dryer.
Warranty Exclusions:
- Any modifications or add-on aftermarket accessories will void the warranty.
- Consequential or incidental damages such as property damage and incidental expenses resulting from any breach of this written or any implied warranty.
- Service calls not involving malfunction or defects in workmanship or material.
- Damages caused by unauthorized service providers.
- Parts other than Harvest Right repair parts or parts obtained from suppliers other than Harvest Right personnel.
- External causes such as abuse, misuse, inadequate power supply, or acts of God.
- Products with original serial numbers that have been removed or altered.
- Using an extension cord instead of a direct line connection to the available power supply.
- Claims for personal injuries, incidental or consequential damages, or economic loss (profit or revenue), however caused.
- The warranty does not apply if you are not the original owner of the freeze dryer.
For more details, visit FAQs or contact OzFarmer customer service.
Support: Harvest Right has a policy that all questions, concerns, and tickets are handled by their customer service. Harvest Right will determine when a machine needs to be returned for service, repair, or refund. Most issues can be easily resolved via email with the Harvest Right technical team - please submit a Harvest Right support ticket through this page: https://odoo.harvestright.com/helpdesk-ticket