Delivery Information

We will send most orders by various couriers which can include Australia Post.  All items are generally posted within 3 – 5 business days of receiving payment unless there is an item on backorder or a major sale on, 99% of our orders are despatched the next day our warehouse is open after receiving your order.
If you specifically require delivery by a defined method (eg Australia Post vs one of our other courier services, please contact us prior to placing the order to ensure that we can accommodate your requirements.)

Courier / Street Address NO PO BOX
Is not the fastest option, it is standard road shipping and MUST be sent to a street address. If you choose this option your order CANNOT be sent to a locked bag, Parcel Locker or a PO Box.  If PO Box, Parcel Locker or Post Office delivery is specifically required, you must select Parcel Post / Standard Delivery / Street Address or PO Box as the delivery option.  Whilst most couriers will deliver to your door if you live in a metro area, in some instances it may not be safe for them to leave the parcel unattended and they will arrange to deliver your parcel to the nearest collection point.  Couriers will attempt to obtain a signature but if noone is present and they judge it safe to leave the parcel unattended they will do so and take a photo of the delivery as proof.  The goods are deemed delivered in this instance and the risk in the goods passes to you at the time of delivery.  If you do not wish the goods to be left you must stipulate on your order that a signature is required.

Cheaper Shipping Tips!

Our shipping calculators are linked directly to Australia Post's and other couriers' servers so the rate you see is the rate Australia post, for example, would charge you at the post office. We add nothing extra to this cost or add the cost of packaging your order. 
 

• As the freight calculators are weight-based you can ensure that you are getting the "best bang for your buck" by adding or removing items from your cart. 
• For example; if you had a packet of Ball Mason disposable labels that would weigh about 100g you would be charged the minimum 500g parcel rate but, if you bought 6 packets of disposable labels the postage would remain about the same so by buying extra you can sometimes achieve a "Free Shipping" bonus!
• Add or subtract items to your cart at checkout and after changing the number of items you may notice the shipping charges fall or rise.

For International Orders, please check to see if there will be a customs charge within your own country.  We are not responsible for the payment of customs duties to another country.

Please note that it is your responsibility to ensure that particular products are able to be imported to your state (particularly seeds to Tasmania and WA).  We do not provide quarantine clearance so if products are seized and destroyed or otherwise treated we will not accept any liability.


If you want to estimate shipping costs:

1.      Add what you are interested in your cart

2.      Click on "Checkout" (top right)

3.      Next, enter just your address (if you are already registered click "Login" or use the Facebook login button this should automatically populate the form)

4.      Look at the right-hand side and you will see various postage options. Standard shipping is road shipping via Australia Post or courier; Road Express is courier shipping to a physical address only (not PO Box or parcel locker) and is generally faster than standard shipping.  Check with us if your delivery is absolutely time-critical aas we currently do not have an express shipping option available.
Flat rate and free shipping for bulky items is courier shipping only and cannot be delivered to a Parcel Locker, PO Box or Post Office.

Generally, as we have a very large stock base, items that are ordered and paid for by 4 pm will be shipped within 2-3 working days. However, if you want a quantity of a particular item or if we have had an unexpected rush of people buying the same item, we may not have the product in stock to send straight away.  In these rare instances, we will contact you with an estimate of when you can expect to receive the item.  If the item is required urgently or you do not wish to wait we will offer a full refund.

Once the item has been posted we are unable to take responsibility for the time it takes for you to receive your item, especially if you live in a regional area.  If you require an item urgently please contact us prior to placing the order. Orders placed after 3 pm on Thursday will not ship until the following Tuesday.

If you buy multiple items, the shipping will be automatically calculated. If you are ordering a large number of items, the shipping calculator will be a guide but please contact us for a freight quote on bulk orders.

Once orders are finalised and paid we are unable to amend them.  If you have forgotten to order something you can place an additional order to ship with the first one but we do not adjust the shipping charge as there is additional work required by our warehouse staff to match up and combine orders.

Special shipping deals.

Some items are marked as free shipping, and this deal applies only to those items.  If there are other items in your cart that do not qualify for free shipping, a delivery fee will be calculated at checkout on these additional items. 
Free shipping items are sent by standard shipping.  

Special combined orders

Do you have specific requirements and you don’t see it in our store?  Contact us to discuss what you need and we can create a customised invoice for you.

We do our best to keep our postage costs to a minimum to help you save.  For larger items, you are welcome to use your own carrier and we will help organise shipments.

Large Orders

If your order is deemed too large to be sent by Australia Post, it will need to be sent with a courier.  Couriers require a physical address for all orders.  If the customer is unable to supply a physical address and not a PO Box, additional shipping charges will apply.  This can only be determined once the order has been placed and sent to the warehouse.  For large orders, our shipping calculator may show that the order will consist of a specified number of cartons.  This does not actually reflect how your order will be shipped but it is how the courier rate is calculated and cannot be removed.  On some occasions for large orders we may elect to package your goods on a pallet rather than box the goods.  This is based on our assessment of how best the goods will travel.

PO Box / Parcel Locker Delivery
Please note that some very large bulky products cannot be delivered by Australia Post and must be delivered via courier.  Dangerous goods such as captive bolt guns and activators, gas and some chemicals can only be delivered via a courier and will be transported via special trucks.  As most couriers will not deliver to PO Box or Parcel Locker, we will require a physical address for these items.  For smaller orders, if you specifically require delivery to a PO Box or Parcel Locker please note that  Standard Shipping is the only option available for such addresses.  Note that if you live in rural or remote areas, even if you do not get street delivery, couriers can still be used to deliver to a local business or depot.  If you are not sure please contact us prior to placing your order.
 

Insurance and Tracking Policy

Damage or shortages must be reported within 7 days of receipt and accompanied by a photo in the case of damage. We can offer a store credit,or part refund.

Please monitor the tracking for your order.  Claims for non receipt must be made within 30 days of date of despatch.  Due to restrictions on our insurance, claims outside of this time frame are void.

Note that small items sent with free shipping are sent in an untracked envelope and are not covered by insurance. If you require the assurance of tracking please choose a postage option other than free shipping.